SOUTH – ELEVATOR OUTAGE ADVICE

If your elevator is out of service, take these steps and keep a written record.

Step 1: File a 311 Complaint Every Day

Call 311 or file a complaint online:
https://portal.311.nyc.gov/
When you contact 311, say:
“My building has one elevator and today is day ___ it has been out of service. Residents, including those with disabilities, cannot access their apartments.”
Record your 311 complaint number.

Step 2: Help Track the Issue

• Building
• Date(s)
• Your 311 complaint number (if available)

Step 3: Document Everything in Writing

Submit a repair request through Parkchester’s service portal and save a copy of the
conversation or chat transcript:
https://www.parkchesternyc.com/repairs/
If you call management, follow up with an email summarizing the conversation so you have a
written record.

Step 4: Email Management, the Board, Sponsor, and Elected Officials

Hello,  

I am writing regarding the elevator outage at [building address]. Today is day [#] that the elevator has been out of service.

 

This is creating a serious hardship for residents, especially seniors, people with disabilities, residents with mobility issues, and anyone who cannot safely use the stairs. In a building with only one elevator, an outage can leave residents effectively stranded or unable to access their homes.

 

I am asking management, the board, and the sponsor to provide:

 

1. Immediate confirmation of when repairs began and the current status.
2. A clear estimated timeline for restoration of service.
3. Written updates to residents until the elevator is back in service.
4. Any accommodations being offered to residents who cannot safely use the stairs.

I have also filed a 311 complaint regarding this issue. Complaint Number: [Insert Complaint Number]   Please treat this issue with urgency and respond in writing.

 

Sincerely,

[Your Name] [Apartment Number / Building Address]

• Screenshots
• 311 complaint numbers
• Chat transcripts
• Emails and responses

Email List

Together we document. Together we demand better.

Community members working together to advocate for practical improvements in Parkchester.